Long story short, my friends and I flew with Vueling and they lost our luggage. Theyโve done nothing so far except ignoring the problem. Theyโve failed to give us any kind of status on the luggage or offer any kind of compensation. Some of us even had our work laptops in our bags. Itโs been five days with no response. Several times when weโve contacted them, theyโve hung up the phone on us. Itโs been a terrible experience, and since we canโt get them to do anything reasonable through their normal customer support channels, Iโd like to escalate it by filing a formal complaint with some sort of government or legal entity that helps hold businesses accountable. The only problem is that I donโt know who to report it to in Barcelona/Spain. I speak good enough Spanish to file a claim, but since I donโt know what that sort of entity is called in Spanish, Iโve been having trouble finding where to do so.
TL;DR Where can I file consumer complaints against a company with the government or a legal entity in Barcelona or Spain?